Shipping and Returns
Shipping Policy
Last Updated: September 15, 2026
At AnimePicBoys, we are committed to providing a smooth and reliable shopping experience. We currently ship orders within the United States only.
1. Order Processing
Orders are typically processed within 2–5 business days after payment has been successfully received.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
2. Delivery Times
Estimated delivery time within the United States is:
7–20 business days
Delivery times are estimates and may vary depending on the shipping carrier, destination, product availability, holidays, weather conditions, or other circumstances beyond our reasonable control.
3. Order Tracking
When tracking information is available, it will be provided by email after your order has shipped.
Please note that tracking updates may take several business days to appear after the package enters the carrier's system.
4. Shipping Costs
Free shipping is available on eligible orders within the United States.
Any applicable shipping charges will be clearly displayed during checkout before your order is completed.
5. Delivery Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you need to correct your shipping information, please contact us as soon as possible after placing your order.
Once an order has been shipped, we may not be able to change the delivery address.
6. Delayed or Lost Packages
If your package is delayed, please allow additional time for the carrier to complete delivery before contacting us.
If tracking indicates that a package has been lost in transit, please contact our customer support team so we can assist in reviewing the shipment.
AnimePicBoys is not responsible for delays caused by shipping carriers, incorrect or incomplete addresses, severe weather, holidays, carrier disruptions, or other circumstances beyond our reasonable control.
7. Multiple Products in One Order
Depending on product availability and fulfillment locations, items from the same order may occasionally be shipped separately and may arrive in different packages.
You will receive tracking information when available for each shipment.
8. Questions About Shipping
If you have any questions regarding your order or shipment, please contact our customer support team with your order number and the email address used when placing the order.
Thank you for shopping with AnimePicBoys.
Return & Refund Policy
Last Updated: September 15, 2026
At AnimePicBoys, customer satisfaction is important to us. Please review the following policy before placing your order.
1. Returns
We accept eligible return requests within 14 days of delivery.
To qualify for a return, an item must be:
-
Unused and unworn
-
Unwashed
-
In its original condition
-
In its original packaging, when applicable
-
Free from damage, stains, odors, or signs of use
2. Intimate & Personal-Use Products
For hygiene and safety reasons, intimate or personal-use products that have been opened, worn, used, or unsealed are not eligible for return or exchange.
This restriction applies regardless of whether the product has been visibly used.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains the wrong item, please contact us within 7 days of delivery.
Please include your order number and clear photographs showing the product and its packaging.
After reviewing your request, we may offer a replacement, store credit, or refund, depending on the circumstances.
4. Non-Returnable Items
The following items are generally not eligible for return:
-
Used or worn intimate apparel
-
Opened or unsealed personal-use products
-
Items that have been washed or altered
-
Items damaged after delivery due to improper use or care
-
Gift cards
-
Digital products, where applicable
5. Return Shipping
If a return is required because we sent an incorrect, damaged, or defective item, we will review the situation and provide appropriate return instructions.
For returns requested for reasons other than an error or defect, the customer may be responsible for return shipping costs.
6. Refunds
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method.
Please allow additional processing time for your bank or payment provider to post the refund to your account.
7. Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing it.
Because orders may enter processing quickly, cancellation cannot be guaranteed once fulfillment or shipment has begun.
8. Exchanges
We generally do not offer direct exchanges.
If you need a different size or product, you may place a new order after confirming that the original item qualifies for a return.
9. Contact Us
For questions regarding returns or refunds, please contact our customer support team with your order number and the email address used to place the order.
Thank you for shopping with AnimePicBoys.